1. You will receive friendly and courteous service. You will be respected and not taken for granted.
2. We will be honest, truthful, and 'up-front' with you at all times.
3. We will communicate with you frequently and openly as we build a long-term and mutually successful partnership with you.
4. We believe totally that your perception of our performance is always the reality.
5. We will always be available to help and advise you in the operation of your business, no matter what the problem.
6. Our services will always be of an exceptional quality, being designed to add significantly to your business.
7. Our services will rarely, if ever, be the cheapest on the market. They will, though, always be of the best quality and value so that you get real benefit from them.
8. We have an experienced team and should the person you require not be immediately available, we guarantee one of our team will deal satisfactorily with your enquiry.
9. We will respond to all telephone enquiries, within 24 hours at the latest and to all urgent calls within 4 hours.
10. We aim to answer your telephone call by the fourth ring.
11. We will acknowledge any communication from you, including receipt of your tax and accounts records, within 3 working days.
12. We will prepare your tax returns and accounts promptly and within the statutory limits, provided you supply the relevant information to us in good time.
13. If our service is not satisfactory and you are disappointed with the results, you can have a 'no questions asked' immediate refund.
14. Your feedback is critical to our continuing commitment to innovate and improve our services. We welcome your ideas, comments or suggestions.
15. We will always honour our commitments to you.

or tel.(01386) 765888

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